Encouraging The Heart Workbook E-Book

James M. Kouzes

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B Leadership Challenge: Kouzes/Posner
• Sprache: Englisch

Seitenzahl: 109

Veröffentlichungsjahr: 2011

Beschreibung

Getting things done in today's workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted-and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

Leseprobe

Table of Contents

Title Page

Copyright Page

Introduction

THE HEART OF THE MATTER

LEADERSHIP IS EVERYONE’S BUSINESS

WHO SHOULD USE THIS WORKBOOK?

OBJECTIVES

BEFORE YOU BEGIN

Chapter 1 - How to Use This Workbook

LEARN, REFLECT, APPLY, ASSESS

GUIDELINES FOR COMPLETING THE ETH WORKBOOK

Chapter 2 - The Seven Essentials of Encourage the Heart

DOES ENCOURAGEMENT MATTER?

THE RECOGNITION SCORECARD

A SECRET REVEALED

MY MOST MEMORABLE RECOGNITION

THE SEVEN ESSENTIALS OF ENCOURAGING THE HEART

THE SEVEN ESSENTIALS

IT’S NOT EASY TO ENCOURAGE THE HEART

THE ENCOURAGEMENT INDEX

THE ENCOURAGEMENT INDEX

REFLECT ON THE RESULTS OF THE ENCOURAGEMENT INDEX

Chapter 3 - Set Clear Standards

GOALS PLUS FEEDBACK KEEP US ENGAGED

REFLECT ON SETTING CLEAR STANDARDS

ACTIVITIES FOR SETTING CLEAR STANDARDS

Chapter 4 - Expect the Best

REFLECT ON EXPECT THE BEST

ACTIVITIES FOR EXPECT THE BEST

Chapter 5 - Pay Attention

REFLECT ON PAYING ATTENTION

ACTIVITIES FOR PAYING ATTENTION

Chapter 6 - Personalize Recognition

REFLECT ON PERSONALIZE RECOGNITION

ACTIVITIES TO PERSONALIZE RECOGNITION

Chapter 7 - Tell the Story

REFLECT ON TELL THE STORY

ACTIVITIES FOR TELL THE STORY

Chapter 8 - Celebrate Together

REFLECT ON CELEBRATE TOGETHER

ACTIVITIES FOR CELEBRATE TOGETHER

Chapter 9 - Set the Example

REFLECT ON SET THE EXAMPLE

ACTIVITIES TO SET THE EXAMPLE

DWYSYWD AUDIT

Chapter 10 - Moving Forward

DEVELOP AN ACTION PLAN

Appendix - IDEAS FOR ENCOURAGING THE HEART

Notes

Acknowledgments

About the Authors

Copyright © 2006 by John Wiley & Sons, Inc.

Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax [phone], or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax [phone], or online at http://www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Readers should be aware that Internet websites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

For additional copies/bulk purchases of this book in the U.S. please contact 800-274-4434.

Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, fax [phone], or visit www.josseybass.com.

Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

ISBN 10: 0-7879-8307-1 ISBN 13: 978-0-7879-8307-9

Acquiring Editor: Lisa Shannon Director of Development: Kathleen Dolan Davies Production Editor: Dawn Kilgore Editor: Rebecca Taff Manufacturing Supervisor: Becky Carreño

Printing

Introduction

If you don’t show your appreciation to your people, then they’re going to stop caring, and then you’re going to find yourself out of business.