The Truth About Employee Engagement E-Book

Patrick M. Lencioni

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B Lencioni Series
• Sprache: Englisch
• Veröffentlichungsjahr: 2015

Seitenzahl: 268

Beschreibung

The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job. A bestselling author and business guru tells how to improve job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging. As with all of Lencioni's books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include. AT&T, Direct TV, JCPenney, Microsoft, Nestle, Northwestern Mutual, Southwest Airlines and St. Jude Chilren's Research Hospital. Lencioni is the author of ten bestselling books, including The Five Dysfunctions of a Team and The Advantage. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.

Leseprobe

CONTENTS

Cover

Also by Patrick Lencioni

Title Page

Copyright

Dedication

Introduction

The Fable

Shock

Part One: The Manager

Brian

The Break

JMJ

Tremors

Consolidation

Done

Band-Aid Removal

Part Two: Retirement

Sabbatical

Brainstorm

Immersion

Injured Reserve

Cabin Fever

Furlough

Going In

First Sip

Off the Wagon

It Pours

Take In

The Meeting

Sanity Check

Defense

Part Three: The Experiment

Cold Feet

Past-Due Diligence

Staff

Opening Night

Debrief

Lip Biting

Engagement

Staff Meeting

First Test

The Rounds

Cold Water

Initial Results

Blip

Reality Check

Round Two

Glitch

Confrontation

Stand In

Slap

Consolation

Friday Night Hoops

Anniversary

Immeasurement

Irrelevance

Anonymity

Full Steam

Results

Money

The Mat

The Call

The Bait

Hook

Patience

Hand-Off

Reorientation

Part Four: Going Live

Turnaround

Recon

Home Front

Drive By

The Report

Teaching to Fish

On Demand

Trial

One Fell Swoop

Rollout

Momentum

Sucker Punch

Déjà Vu

Encore

The Model

The Miserable Job

The Cost of Misery

The Three Root Causes

Anonymity

Irrelevance

Immeasurement

The Benefits and Obstacles of Managing for Employee Engagement

Benefits

Obstacles

Exploring and Addressing the Causes of Job Misery

Anonymity

Irrelevance

Immeasurement

Case Studies

Example 1: The Vice President of Marketing

Example 2: The Administrative Assistant

Example 3: The Late-Night Room Service Attendant at a Hotel

Example 4: The Box Boy at the Grocery Store

Example 5: The Wide Receiver

Example 6: The Construction Foreman

Taking Action

The Ministry of Management

Acknowledgments

About the Author

End User License Agreement

Guide

Cover

Table of Contents

Begin Reading

Part 1

Chapter 1

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Also by Patrick Lencioni

The Five Temptations of a CEO

The Four Obsessions of an Extraordinary Executive

The Five Dysfunctions of a Team

Death by Meeting

Silos, Politics, and Turf Wars

The Three Big Questions for a Frantic Family

Getting Naked

The Advantage

Overcoming the Five Dysfunctions of a Team

The Truth About Employee Engagement

A Fable About Addressing the Three Root Causes of Job Misery

Patrick Lencioni

Copyright © 2007 by Patrick Lencioni.

Published by Jossey-Bass

A Wiley Imprint

One Montgomery, Ste. 1200, San Francisco, CA 94104 www.josseybass.com

Originally published in hardcover in 2007 as The Three Signs of a Miserable Job: A Fable for Managers (and Their Employees).

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax [phone], or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax [phone], or online at www.wiley.com/go/permissions.

All people, companies, and events in this fable are fictitious, except that Nike, Inc., is a real company, used here to represent a recognizable sporting goods and apparel company.

Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

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Library of Congress Cataloging-in-Publication Data:

Names: Lencioni, Patrick, 1965- author.

Title: The truth about employee engagement : a fable about addressing the three root causes of job misery / Patrick Lencioni.

Description: First edition. | San Francisco, CA :Jossey-Bass & Pfeiffer, [2016]

Identifiers: LCCN 2015038107 (print) | LCCN 2015040961 (ebook) | ISBN 9781119237983 (cloth) | ISBN 9781119238423 (pdf) | ISBN 9781119237990 (epub)

Subjects: LCSH: Employee motivation. | Employee morale. | Job satisfaction. | Management.

Classification: LCC HF5549.5.M63 L46 2016 (print) | LCC HF5549.5.M63 (ebook) | DDC 658.3/14–dc23

LC record available at http://lccn.loc.gov/2015038107