The Advantage E-Book

Patrick M. Lencioni

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: J-B Lencioni Series
• Sprache: Englisch
• Veröffentlichungsjahr: 2012

Seitenzahl: 279

Beschreibung

There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified. Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni's first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health--complete with stories, tips and anecdotes from his experiences consulting to some of the nation's leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way--one that maximizes human potential and aligns the organization around a common set of principles.

Leseprobe

Table of Contents

Cover

Real-World Testimonials About the Advantage of Organizational Health

Also by Patrick Lencioni

Title page

Copyright page

Dedication

INTRODUCTION

The Case for Organizational Health

STOOPING TO GREATNESS

THE THREE BIASES

UNDERSTANDING ORGANIZATIONAL HEALTH

The Four Disciplines Model

DISCIPLINE 1: BUILD A COHESIVE LEADERSHIP TEAM

DISCIPLINE 2: CREATE CLARITY

DISCIPLINE 3: OVERCOMMUNICATE CLARITY

DISCIPLINE 4: REINFORCE CLARITY

DISCIPLINE 1: Build a Cohesive Leadership Team

WHAT’S IT WORTH TO YOU?

DEFINING A LEADERSHIP “TEAM”

BEHAVIOR 1: BUILDING TRUST

BEHAVIOR 2: MASTERING CONFLICT

BEHAVIOR 3: ACHIEVING COMMITMENT

BEHAVIOR 4: EMBRACING ACCOUNTABILITY

BEHAVIOR 5: FOCUSING ON RESULTS

DISCIPLINE 2: Create Clarity

WHAT’S IT WORTH TO YOU?

BLATHER

SIX CRITICAL QUESTIONS

PERFECTION PARALYSIS

QUESTION 1: WHY DO WE EXIST?

QUESTION 2: HOW DO WE BEHAVE?

QUESTION 3: WHAT DO WE DO?

QUESTION 4: HOW WILL WE SUCCEED?

QUESTION 5: WHAT IS MOST IMPORTANT, RIGHT NOW?

QUESTION 6: WHO MUST DO WHAT?

THE PLAYBOOK

DISCIPLINE 3: Overcommunicate Clarity

WHAT’S IT WORTH TO YOU?

CASCADING COMMUNICATION

TOP-DOWN COMMUNICATION

UPWARD AND LATERAL COMMUNICATION

DISCIPLINE 4: Reinforce Clarity

WHAT’S IT WORTH TO YOU?

NON-GENERICS

RECRUITING AND HIRING

ORIENTATION

PERFORMANCE MANAGEMENT

COMPENSATION AND REWARDS

RECOGNITION

FIRING

The Centrality of Great Meetings

MEETING STEW

THE FOUR MEETINGS

TOO MUCH TIME IN MEETINGS?

Seizing the Advantage

THE LEADER’S SACRIFICE

FIRST CRITICAL STEPS

ULTIMATE IMPACT

CHECKLIST FOR ORGANIZATIONAL HEALTH

Discipline 1: Build a Cohesive Leadership Team

Discipline 2: Create Clarity

Discipline 3: Overcommunicate Clarity

Discipline 4: Reinforce Clarity

Meetings

MORE RESOURCES

ACKNOWLEDGMENTS

ABOUT THE AUTHOR

Index

Real-World Testimonials About the Advantage of Organizational Health

“Lencioni’s organizational health principles and practices allowed our organization to tap into its intellectual capital and talent like never before. We are seeing organizational transformation right before our eyes.”

—Steve Burr, senior vice president, Carolinas HealthCare System

“When I first told my team that we were going to work on organizational health, everybody rolled their eyes and thought it was going to be touchy-feely. They quickly realized it wasn’t. As a result of implementing Lencioni’s program, we now know exactly who we are, what we do, why we do it, and who can be successful in our company. Our culture and bottom line have both been transformed.”

—Clinton Anderson, CEO, Downunder Horsemanship

“After two years of work around organizational health, we had our best year ever in the midst of the most challenging time our market has ever faced. We can’t imagine having the success we did had we not adopted this approach.”

—Peter Levangie, president, Bay State Milling

“Our work around organizational health helped us recognize our state of crisis and found it wasn’t due to market conditions; rather, it was because we were broken as a team and on a trajectory for failure as a business. Taking on organizational health as a priority has been nothing short of transformational.”

—Matt Danilowicz, president and managing director, Clear-Com

“The work we have done around organizational health saved us. It is the reason we are in the position we are today.”

—Jeff Sackrison, president, Chowan Hospital

“Our consistent focus on organizational health continues to provide us with a real competitive advantage. If the world had discovered Patrick Lencioni sooner, there would be fewer complex leadership and management cult theories, and more effective leaders.”

—Gordon Samson, managing director, Williams Lea

“We have learned that in order for us to be successful at work, literally saving lives, we need to be healthy. Working through the organizational health material has helped us clarify who we are, what we do, and what kind of behaviors we expect from people. This work has allowed us to minimize organizational politics and has profoundly impacted our ability to carry out our mission.”

—Elaine Berg, former president and CEO, New York Organ Donor Network

“Our company has grown over 50 percent during the last three years of economic turmoil. It started with the game-changing work of Patrick Lencioni and our focus on organizational health. I spent my academic and professional career focused on ‘smart,’ with little attention to ‘healthy.’ We were out of balance; now we are not. The results speak for themselves.”

—Richard M. Heard, president, Insight Investments

“We have made Lencioni’s methodology core to our long-term strategic roadmap. The results have been nothing short of fantastic. Employee satisfaction, communication, cooperation, and true teamwork have all improved dramatically—ensuring our spot on Inc. magazine’s list of fastest growing companies for the sixth year in a row.”

—Smith Yewell, CEO, Welocalize

“The principles of organizational health have deeply impacted our company and continue to serve as a driving force for us as we grow and develop. The organizational clarity piece prompted us to become aligned and realize that we needed to make fundamental shifts in many aspects of our business. With determination and consistency, we exceeded all our goals.”

—Steven C. Cooper, president and CEO, TrueBlue

“Our work around organizational health is literally giving kids the opportunity to go to college. We finally have the team, the culture, and the systems in place to work through the inevitable challenges we must overcome to achieve our goals.”

—Tom Torkelson, founder and CEO, IDEA Public Schools

“By using the organizational health model, we have created an extraordinary and productive work environment. The design and construction industry has taken note, and we have had many outsiders ask what is so special about our approach.”

—Jay Leopold, regional manager, DPR Construction

“By applying the tenets of organizational health, we have moved farther forward in the last eighteen months than we had the previous four years. Many of the employees had legacy issues and didn’t think we could actually change. We have proved that we can and the group is enjoying the benefits of being part of a high-performing team.”

—Lynn Sasser, executive leader, Baptist State Convention of North Carolina

“As a leader in our field, we were suffering from acute growing pains with no end in sight. Since adopting organizational health as the core of everything we do, our business is back on track with renewed energy and momentum. Our staff, our clients, our families, and our bottom line have reaped the benefits of making organizational health a priority.”

—Ken Allman, founder and CEO, PracticeLink.com

“Our organization was historically at war. We had a strong business model, but we needed something more foundational. We needed to cut past the history and build a more cohesive leadership team that provided clarity to the entire organization; we needed to build a healthier organization. It has been a journey, but the people in our multifaceted company are now working together instead of against each other.”

—Robert R. Auray, vice chairman, Reverse Logistics and Remarketing, GENCO ATC

“By applying Lencioni’s principles, our organization’s performance has dramatically improved. We are nimbler, more efficient, more cohesive, and able to focus on important challenges rather than the day-to-day minutiae that were dragging us down. This new approach to work is energizing, and more fun to boot.”

—Bill Colleran, CEO, Impinj

“The concept of organizational health has enabled our management team to drive healthy behaviors throughout our company, which has supported our growth over the last eighteen months.”

—Colin Guppy, managing director, HMD Pumps

“We have always considered ourselves to be a smart company and have never given our health much thought. We recently shifted our approach and have seen a great response from employees and customers alike.”

—Tom Sloane, vice president sales, Export Development Canada

“As a group of highly-educated, motivated, and skeptical individuals, it only took about five minutes for Lencioni’s principles to capture our attention and subsequently take us on an important journey. We are now a healthier unit, ready to tackle the major issues facing our business. This new approach to work is now a strategic advantage.”

—Alfred Foglio, managing director, GI Partners

“Pat’s work around organizational health has been truly instrumental for our company’s success. It is the foundational underpinning of our new Leadership Institute.”

—Greg Serrao, CEO, American Dental Partners

“Our executive team had plateaued and found itself unprepared to meet the fast pace of change ahead. Through the adoption of Lencioni’s model for organizational health, the executive team experienced greater cohesion and collaboration which, in turn, flowed down and impacted the entire organization. In fact, an outside rating group declared that our organization had undergone a culture change that would position us for continued success in the future.”

—Ricky D. Napper, CEO, Magnolia Regional Health Center

“Lencioni’s teamwork and organizational health concepts have focused our entire organization around our mission, allowing us to achieve superior results. All organizations can benefit from these principles.”

—David C. Haley, president, HBK Capital Management

“Organizational health is the cornerstone of our culture and provides a blueprint for our company’s everyday work environment. We have made critical business decisions—even closed stores—in order to maintain our health. In the last couple of years, we have increased our cash flow, strengthened our team, and set our family of Harley-Davidson stores apart from others.”

—Scott Fischer, owner and CEO, Scott Fischer Enterprises

Also by Patrick Lencioni

Leadership Fables

The Five Temptations of a CEO

The Four Obsessions of an Extraordinary Executive

The Five Dysfunctions of a Team

Death by Meeting

Silos, Politics, and Turf Wars

The Truth About Employee Engagement

The Three Big Questions for a Frantic Family

Getting Naked

Field Guide

Overcoming the Five Dysfunctions of a Team

Copyright © 2012 by Patrick Lencioni. All rights reserved.

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Library of Congress Cataloging-in-Publication Data

Lencioni, Patrick, 1965–

 The advantage : why organizational health trumps everything else in business / Patrick Lencioni. – 1st ed.

p. cm.

 Includes index.

 ISBN 978-0-470-94152-2 (cloth), 978-1-118-26603-8 (ebk), 978-1-118-26610-6 (ebk), 978-1-118-26673-1 (ebk)

 1. Organizational effectiveness. 2. Organization. 3. Success in business. 4. Well-being. I. Title.

 HD58.9.L465 2012

 658.4–dc23

2011050953

For my dad, Richard Lencioni (1936–2008), who gave me more than I deserved.

INTRODUCTION

This book is the result of an unpredictable journey, one that began when I was just a kid, probably eight or nine years old.

My dad was a salesman who was extremely good at what he did, but I remember that he’d often come home from work frustrated, complaining about how his company was being managed. I didn’t know what management was, but I was pretty sure my dad shouldn’t feel frustrated after putting in ten hours at work.

A few years later I started working, as a busboy in high school and a bank teller in college, and I had my first real glimpse of management. Although I still didn’t understand everything that it entailed, it was clear to me that some of the things that took place in the organization where I worked made sense, that others didn’t, and that it all had a very real impact on my colleagues and the customers we served.