The Five Most Important Questions Self Assessment Tool E-Book

Peter F. Drucker

• Herausgeber: John Wiley & Sons
• Kategorie: Fachliteratur
• Serie: Drucker Foundation Future Series
• Sprache: Englisch
• Veröffentlichungsjahr: 2010

Seitenzahl: 86

Beschreibung

This transformational tool offers leaders a critical resource for better understanding their organizations and themselves, honing their skills to become accomplished long-range planners and strategic thinkers. By working through the Participant Workbook, leaders will gain the insight needed to plan for results, learn from customers and clients, and ascertain how to achieve extraordinary levels of performance. The Participant Workbook draws on Peter F. Drucker's The Five Most Important Questions and is grounded in his management philosophies that address the critical aspects that make organizations viable and valuable entities. When leaders answer these questions thoughtfully and address them with purpose, these questions take one down a path to organizational transformation and enlightenment. By leveraging these essential questions, the Participant Workbook challenges leaders to take a close look at the very heart of their organization and what drives it, giving them a means to assess: how to be and how to develop quality, character, mind-set, values, and courage. Drucker's The Five Most Important Questions lead to spirited discussions and action, inspiring positive change and renewed focus. Designed for today's busy professionals, this concise, clear, and accessible workbook for social sector, nonprofit, and socially minded business and government leaders can be used as preparation for a workshop, organizational self-assessment, or as a stand-alone leadership development tool for individuals looking to develop themselves and their organizations. Praise for the Participant Workbook Self-Assessment Tool "Time and again Drucker's The Five Most Important Questions have proven to be the most effective way for nonprofit organizations to conduct self-assessment and develop plans that will help them achieve real and lasting results." --Cathey Brown, founder and CEO, Rainbow Days, Inc., and 2001 Frances Hesselbein Community Innovation Fellow "The Five Most Important Questions Self-Assessment Tool is a gift to the social leadership sector from the late management guru, Peter Drucker, and the Leader to Leader Institute. It makes incredible sense, it is easy to use, and lays the foundation for strategic planning." --Irv Katz, president and CEO, National Human Services Assembly "A must-read for social entrepreneurs who are seeking to dramatically grow their organization's impact without losing sight of the heart of their mission." --Iris Y. Chen, president and CEO, "I Have A Dream" Foundation "High-performing organizations and individuals know that self-assessment through Drucker's The Five Most Important Questions is the starting point for defining today and making tomorrow." --Lee H. Igel, assistant professor, New York University, and president, Peter F. Drucker Society of New York City "This nuts-and-bolts guide has become my compass for urging leaders and managers to ask the right questions, to look beyond what they thought they knew, and to focus on being relevant tomorrow rather than resting on yesterday's achievements." --Lieutenant Commander Carla J. Grantham [U.S. Coast Guard, Retired], Congressional Liaison for Diversity Recruitment and Talent Management, U.S. Coast Guard

Leseprobe

Contents

Foreword

About Peter F. Drucker

How to Use This Workbook

Self-Assessment

A Time to Shape the Future

The Search for Community, Commitment, and Contribution

Focus on Results

The Five Most Important Questions

Encourage Constructive Dissent

Creating Tomorrow’s Society of Citizens

Question 1: What Is Our Mission?

It Should Fit on a T-Shirt

Why Does the Organization Exist?

Refining the Mission Statement

Make Principled Decisions

Keep Thinking It Through

Question 2: Who Is Our Customer?

Identify the Primary Customer

Identify Supporting Customers

Know Your Customers

Question 3: What Does the Customer Value?

Understand Your Assumptions

What Does the Primary Customer Value?

What Do Supporting Customers Value?

What Will Encourage Contributors?

What Does “Making a Difference” Mean to Each Volunteer?

Listen to Your Customers

Question 4: What Are Our Results?

Look at Short-Term Accomplishments and Long-Term Change

How Should the Organization Define Results?

Qualitative and Quantitative Measures

Concentrate Resources for Success

Assess What Must Be Strengthened or Abandoned

Leadership Is Accountable

Question 5: What Is Our Plan?

Get the Right Things Done

Goals Are Few, Overarching, and Approved by the Board

Objectives Are Measurable, Concrete, and the Responsibility of Management

Five Elements of Effective Plans

Build Understanding and Ownership

Never Really Be Satisfied

Afterword

Glossary of Terms

About Frances Hesselbein

Acknowledgments

Copyright © 2010 by Leader to Leader Institute. All rights reserved. www.leadertoleader.org

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ISBN: 978-0-470-53121-1

About the Leader to Leader Institute

Established in 1990 as the Peter F. Drucker Foundation for Nonprofit Management, the Leader to Leader Institute furthers its mission—to strengthen the leadership of the social sector—by providing social sector leaders with essential leadership wisdom, inspiration, and resources to lead for innovation and to build vibrant social sector organizations. It is this essential social sector, in collaboration with its partners in the private and public sectors, that changes lives and builds a society of healthy children, strong families, decent housing, safe neighborhoods, good schools, and work that dignifies, all embraced by the diverse, inclusive, cohesive community that cares about all of its people.