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- Herausgeber: John Wiley & Sons
- Kategorie: Fachliteratur
- Serie: Manga for Success
- Sprache: Englisch
- Veröffentlichungsjahr: 2023
CREATE A HIGH-PERFORMING TEAM BY EMPLOYING EFFECTIVE CHANGE MANAGEMENT Do you want to improve your current workplace or organization? Organization Development can teach you what steps you can take to achieve your goals. You'll follow Chuji, a store manager at an automobile company who's been sent to a troubled dealership branch and learn from the challenges he faces as he implements a series of managerial changes only to meet resistance and hostility from employees and leaders. You'll also learn about: * How to overcome obstacles and resistance to organizational change * How to employ the principles of visibility, communication, and visioning while leveraging the strengths of your team * The science of organizational development Managing Change is an indispensable roadmap to effective change management that will help you shift the mindset of your team members from individualism to one focused on the good of the organization and the team as a whole. Find out why the Manga For Success series--now available in English for the first time--is so popular in Japan, Korea, and beyond.
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Table of Contents
Cover
Title Page
Copyright
Introduction
(1) The Rise of Individual Work
(2) Increasing Diversity in the Workplace
(3) Decreasing Discussion Time as an Effect of Optimization and Work‐style Reform
Prologue: Problems Keep Happening Yet the Workplace Stays the Same
Story 1: The Unchanging Workplace
1 The Human Side of Workplaces and Organizations
The Hard and Soft Sides of an Organization
Why Managing the Human Side Is Important
2 Technical Problems and Adaptive Challenges
There Are Two Sides to a Problem
Common Leader and Manager Mistakes
3 Adaptive Challenges and Organization Development
Problems in the Human Side Include Adaptive Challenges
Part 1: What Is Organization Development?
Story 2: Meeting a Supporter of Organization Development
2‐1 What Exactly Is Organization Development?
Organization Development Is a “Label”
Defining Organization Development
2‐2 Steps in Organization Development
How to Deal with Adaptive Challenges
The Three Steps in Organization Development
Organization Development Step 1: Seeing the Problem
Organization Development Step 2: Serious Discussion
Organization Development Step 3: Building a Future
2‐3 What Exactly Is a Discussion?
Discussion Means Two‐way Communication Where Meaning Is Conveyed
The Four Levels of Two‐way Communication
Level 1: Polite Conversation
Level 2: Debate
Level 3: Introspective Discussion
Level 4: Productive Discussion
Discussion Levels and the Three Steps of Organization Development
Part 2: The Core Team as an Agent of Change
Story 3: Building a Core Team
3‐1 The Importance of Trying to See What You Can’t See
The Difficulty of Trying to Understand the Feelings of Someone Before You
What Is Needed to See the Human Side?
3‐2 The Core Team to Propel Change
Propelling and Suppressing Change
A Core Team to Increasingly Propel Change
3‐3 Propelling Organization Development
Roles Needed Besides the Core Team
Transformation Leader
Organization Development Supporter
Sponsor
3‐4 Process Consultation—How Do Supporters Support Organization Development?
The Three Styles of Support
The Specialist Style: Teaching Solution Strategies and Giving Information
Doctor‐Patient Style: Diagnosis and Prescription
Process Consultation Style: Participatory Support
An Example of Process Consultation Support
Building a Support Relationship as a Participant
Part 3: From Individual Work to Cooperation
Story 4: Toward Being Able to Teach Each Other
4‐1 Moving from Individual Work to Cooperation
Why Work Is Being Done Individually
The Shortcomings of Individual Work
From Individual to Cooperative Work
4‐2 Expanding Organization Development
Structured and Unstructured Organization Development
Increasing the Power of the Core Team to Transform Itself
4‐3 Dealing with Resistance to Change
Resistance to Change Is Healthy
Dealing with Negative Reactions
Building Successful Experiences through Small Attempts
Part 4: Changing the Individual Mindset
Story 5: Outgrowing Focus on Individual Work and Achievements
5‐1 Differences in Mindsets
The Achievement Mindset Dominates Businesses
Moving from the Achievement Mindset to the Organization Development Mindset
5‐2 Discussion with People You're in Conflict with
The Pattern in Connections That Don't Go Well
Discussing and Building a Cooperative Relationship with People You're in Conflict with
Using Appreciative Inquiry (AI) in Discussions
Part 5: Deepening and Expansion throughout the Organization as a Whole
Story 6: From Confrontation to Cooperation
6‐1 Implementing Cooperation within a Group
How Conflicts and Confrontation Are Born in a Group
The Mindset Needed in Building Cooperative Relationships within a Group
6‐2 The Growth and Development of an Organization or Workplace
What Is Self‐organization?
Deepening Organization Development and the Growth and Development of an Organization or Workplace
Constant Discussion and Pursuit
Epilogue: What Does It Mean for an Organization to Change?
Afterword
References
About the Author
End User License Agreement
List of Illustrations
1 The Human Side of Workplaces and Organizations
Figure 1‐1 The Hard and Soft Sides of Organizations
Figure 1‐2 Various Factors that Fall Under the Hard Side and Soft Side (Huma...
2 Technical Problems and Adaptive Challenges
Figure 1‐3 Technical Problems and Adaptive Challenges
2‐1 What Exactly Is Organization Development?
Figure 2‐1 Organization Is an Umbrella Term for a Bundle of Various Theories...
2‐2 Steps in Organization Development
Figure 2‐2 The Three Basic Steps in Organization Development
2‐3 What Exactly Is a Discussion?
Figure 2‐3 A Discussion is a Two‐way Communication Where Meaning Is Conveyed...
Figure 2‐4 The Four Stages of Two‐way Communication
3‐2 The Core Team to Propel Change
Figure 3‐1 Propelling and Suppressing Change
3‐3 Propelling Organization Development
Figure 3‐2 The Role of the Reform Leader
Figure 3‐3 The Role of the Organization Development Facilitator
Figure 3‐4 The Role of the Sponsor
3‐4 Process Consultation—How Do Supporters Support Organization Development?
Figure 3‐5 The Three Helping Styles
4‐1 Moving from Individual Work to Cooperation
Figure 4‐1 The Advantages and Disadvantages of Individual Work
Figure 4‐2 Moving from Individual to Cooperative Work
4‐2 Expanding Organization Development
Figure 4‐3 Structured Strategies and Unstructured Connections and Approaches...
4‐3 Dealing with Resistance to Change
Figure 4‐4 Continuously Making Small Attempts
5‐1 Differences in Mindsets
Figure 5‐1 The Mainstream Achievement Mindset and the Organization Developme...
5‐2 Discussion with People You're in Conflict with
Figure 5‐2 Making Use of AI in Discussions
6‐1 Implementing Cooperation within a Group
Figure 6‐1 The Mechanism of In‐Group Bias
Figure 6‐2 The Organization Development Process as Applied to Problems betwe...
6‐2 The Growth and Development of an Organization or Workplace
Figure 6‐3 A Self‐organizing Workplace or Organization
Figure 6‐4 Organization Development Progression and the Growth and Developme...
Guide
Cover
Table of Contents
Title Page
Copyright
Introduction
Prologue: Problems Keep Happening Yet the Workplace Stays the Same
Begin Reading
Epilogue: What Does It Mean for an Organization to Change?
Afterword
References
About the Author
Advertisement Page
End User License Agreement
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Copyright © 2023 by John Wiley & Sons, Inc. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
Copyright © 2019 Kazuhiko Nakamura, Yoko Matsuo. All Rights Reserved.
Original Japanese edition published by JMA Management Center Inc.
English translation rights arranged with JMA Management Center Inc. through The English Agency (Japan) Ltd.
This translation © 2023 John Wiley & Sons, Inc., published under license from JMA Management Center Inc.
English translation Copyright © 2022 JMA Management Center Inc.
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ISBN 9781394176229 (Paperback)
ISBN 9781394176236 (ePub)
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Cover Design: JMA Management Center Inc.
Cover Images: JMA Management Center Inc.
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Introduction
You may have picked up this book because things aren’t going very well at work or it could be that you just want to improve your current workplace or organization. There are probably also a lot of you who just can’t seem to figure out what to do to improve things at work or in your organization.
Organization Development can give you hints and ideas on what steps you can take in order to achieve these goals.
The concept of Organization Development, however, isn’t just one single method that you can immediately apply. It’s a label of sorts that’s used to refer to a collection of various techniques and ideas. You can think of this like how the term “Ball games” is an umbrella term for many different sports that use a ball such as baseball, soccer, and table tennis, among many others.
